Last update: March 10, 2016.
Sale transactions and prices
Sales on Collection Arkane's website are conducted in Canadians dollars and prices are thus presented in Canadian dollars. Prices may also be expressed in other currencies, such as US dollars and euros, through a function that uses current exchange rates but the resulting values are only close approximations and have no legal value with respect to sales transactions. Because Collection Arkane has no control on the accuracy of the exchange rates being provided by this third party function, only Canadian dollar values are recognized as valid for sales transactions on its website. Upon request, Collection Arkane may also decide from time to time to remove or add new currencies to its exchange rate function.
Ordering, Payment, Shipping and Returns Policies
To place a mineral specimen order
Once you have selected one or more mineral specimens from our collections, fill out our Ordering Form with your contact information and choose amongst our Payment Options and Shipping Options. A confirmation e-mail will be forwarded to you with details on the specimen(s) you ordered.
If you have comments, questions or would like more information about one or more specimens from our collections, please send us an e-mail at [email protected] with the specimen(s) inventory number and principal mineral name and we will get back to you as soon as possible.
Please note we reserve the rights to refuse the sale of any specimens.
Collection Arkane accepts payments by major credit cards, or email transfers. Select your prefer payment option on our Ordering Form.
Credit cards payment: Credit card information is provided through a fully secure independent provider webpage (Paypal) and is not recorded nor stored in a database after your purchase has been made.
Email transfers payment: Email fund transfers are accepted and should be directed to [email protected].
Shipping is done via Canada Post services unless otherwise requested on the Ordering Form. Shipping rates are calculated on a per-order basis and vary based on parcel weigh, size and destination. Shipping is normally done within few days after payment has been received (money deposited in our bank account or via Paypal). Thus specimens and shipping costs paid by checks will always be delayed for a longer time. Customs and/or duty fees for minerals shipped outside of Canada are the responsibility of the clients.
Because we take great care in packaging mineral specimens for shipping, responsibility for loss or damage to parcels and their content are to be assumed by clients and therefore we encourage you to insure parcels for their full content value. However, within 3 days of receiving a parcel, we will assume any damage to a mineral specimen if the parcel shows no external nor internal damage. Such damaged specimen should be returned to us by same shipping service in its undamaged original packaging material for exchange or credit towards future purchases. Refund will be possible if no alternative specimen(s) can be offered. Return shipping and insurance fees including taxes are to be paid by the client.
In order to allow you to save money on shipping fees if you intend to make multiple purchases, upon request from you we may hold one or more mineral specimens for some time (no more than 30 days) until you notify us to send all your purchases altogether. Whenever such request is done, the specimen will be labelled “Reserved” on our website pages until shipping is actually done. Please indicate so on the Ordering Form. Note that with exceptions we will not hold specimens for more than 30 days; specimens will then be packaged and shipped.
Returns of mineral specimens are accepted if they do not meet your expectations for whatever reasons. Please notify us by e-mail within 30 days of receiving your specimen(s) and let us know if you require a refund or wish a credit towards future purchases. Only the amount paid for the specimen(s) will be refunded, exchanged for specimen(s) of same total value or credited to your account after we have received the returned specimen(s) in the exact same condition it was packaged and shipped to you. Original shipping and insurance fees including taxes are non-refundable nor credited in any circumstances and return shipping and insurance fees are to be paid by the client. Return shipping shall be made with same shipping service used for original delivery.
Returns should be sent to: Collection Arkane 467 Place du Verger, Mont-Saint-Hilaire, Quebec, Canada J3H 3V3.
Before returning a mineral specimen clients have to understand and take into account that, because holding a mineral specimen in your hands cannot be replaced by photographs whatever their quality, we try our best to provide accurate descriptions and high quality photographs without enhancement other than colour accuracy.
Collection Arkane is committed to protecting your privacy and use technologies that give you safe online experience. This Statement of Privacy applies to the Collection Arkane’s website and governs data collection and usage. By using Collection Arkane’s website, you consent to the data practices described in this Statement. This Policy also describes the choices you can make about how Collection Arkane collects, uses and discloses your information. Collection Arkane will not collect, use or disclose your personal information other than in compliance with this Policy.
By using Collection Arkane’s website and/or making online purchases of products, you agree to the terms and conditions of Collection Arkane's Policy. If this Policy changes in the future, Collection Arkane will notify its customers and website users of any such changes by posting an updated policy on its website. Following the posting of such changes, your continued use of Collection Arkane’s website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use Collection Arkane’s website following a change to its Policy but take no other action with respect to your personal information, Collection Arkane use of that information will remain subject to its Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
Collection Arkane may offer you the ability to connect with its website, or use its applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
Collection of personal information
Collection Arkane may collect personal information from you when you save or otherwise provide your personal information to Collection Arkane, such as searching for a product, making an order for a product, interacting with us by phone, e-mail, or through our website, mobile applications or otherwise. As a result of these interactions, you might supply Collection Arkane with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. When you visit Collection Arkane’s website, Collection Arkane’s website may also record certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp. Collection Arkane’s website is directed for use by adults, and does not knowingly collect any information from children. Children should not use Collection Arkane’s website nor provide Collection Arkane with any personal information.
Use of personal information
Collection Arkane uses your personal information to process your product order, to answer questions about your order status, and to send you or your relatives, friends, associates or any other persons you may have indicated to us, products that you have ordered. Collection Arkane may use your personal information to maintain contact with you and provide you with personalized services, to communicate with you via e-mail, phone, mail or otherwise and provide you with promotional materials and information regarding its products, services, surveys, contests, promotions and special offers, and to help Collection Arkane in providing better product offerings and services. As provided below, you may always choose not to receive promotional materials or marketing information from Collection Arkane.
Collection Arkane does not and will not sell nor rent your personal information to non-affiliated third parties except as permitted or required by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, Collection Arkane may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. Collection Arkane reserves the rights to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Collection Arkane. Collection Arkane may transfer personal information to non-affiliated third parties for processing (such as product delivery) pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
When you use Collection Arkane’s mobile application, Collection Arkane may receive information about your location and your mobile device, including a unique identifier for your device. Collection Arkane and its service providers may use and store this information to provide you with location based services, search results, and other personalized content. Collection Arkane will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, Collection Arkane recommends you contact your mobile service carrier or the manufacturer of your particular device.
Collection Arkane wishes to communicate with you only if you want to hear about its products offerings and services. If you prefer not to receive promotional information from Collection Arkane, or if you do not want Collection Arkane to use your information to enhance your shopping experience, please let us know by one of the following methods:
Email: see Contact Us under Information
Phone: + 1-450-446-3338
Or send your request by mail to: Collection Arkane, 467 Place du Verger, Mont-Saint-Hilaire, Quebec, Canada J3H 3V3.
Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from Collection Arkane. It may take up to two (2) weeks to process your postal mail request during which period you may continue to receive communications from Collection Arkane. You may also unsubscribe from Collection Arkane’s e-mail services by using the unsubscribe link situated at the bottom of any promotional message you receive from Collection Arkane.
Personal information, consent, questions and complaints
Collection Arkane ensures that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information. In order to make such a request or if you have any questions or complaints in relation to Collection Arkane's privacy policies, please contact us by mail to: Collection Arkane, 467 Place du Verger, Mont-Saint-Hilaire, Quebec, Canada J3H 3V3.
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with Collection Arkane as indicated above. Note that Collection Arkane will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.